How to deal with stupid customer

XSEAN · June 12, 2017, 06:33:47 PM

I've had so many stupid people and their stupid cars today.

challengerX · June 12, 2017, 06:34:50 PM

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Hahahaha very funny Zonda · June 12, 2017, 06:36:49 PM

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Doctor Doom · June 12, 2017, 06:40:36 PM

owls are such shitbirds

Jono · June 12, 2017, 06:44:04 PM

When I had to deal with bad/rude customers, I work with them to find a solution to their problems and I'd say 95% of the time they came to reason and we found a way to fix what their problem was. If they continue to be a nuisance and refuse to accept any of the help that I offer then that's when you hit up your manager to deal with them because clearly there is something wrong with them.

snurch · June 12, 2017, 11:12:14 PM

Quote from: Jono on June 12, 2017, 06:44:04 PM

When I had to deal with bad/rude customers, I work with them to find a solution to their problems and I'd say 95% of the time they came to reason and we found a way to fix what their problem was. If they continue to be a nuisance and refuse to accept any of the help that I offer then that's when you hit up your manager to deal with them because clearly there is something wrong with them.

likewise getting angry at customer support isnt going to help me fix my problem faster

though sometimes its necessary if youve gotten nowhere in the past 20 minutes on the phone then theyll usually transfer me to someone who speaks with perfect english or just send me a new whatever for free

DAS B00T x2 · June 12, 2017, 11:18:28 PM

The really nice thing about general aviation is that I don't have to deal with the "I'd like to speak with the manager of this here walmart establishment because you're just not being helpful and not letting me x" crowd because of the monetary boundaries of the industry.

Of course on the other side it makes me more irritable to other customer service people when they're being less than helpful, especially when I get all "If I did my job like you're doing yours then people would literally fall out of the sky."

Super Irish · June 13, 2017, 09:41:34 AM

Quote from: DAS B00T x2 on June 12, 2017, 11:18:28 PM

Of course on the other side it makes me more irritable to other customer service people when they're being less than helpful, especially when I get all "If I did my job like you're doing yours then people would literally fall out of the sky."

"Good thing your mistaken and aren't doing my job then"

Dietrich Six · June 13, 2017, 03:14:40 PM

I always find the best thing to do is to say "Nope, ain't doing this today." While throwing your hands up and walking away.