I told them what I wanted- what I was calling about- straight away, so they knew they couldn't help but they waited until they'd made me jump through all the useless hoops before casually informing me that they couldn't do anything. The useless, dried-up TURD.

I put it to her, gently: Why did you lead me on if you knew you couldn't help? She went from flirty, straight to professional mode instantly: 'You've been speaking with Monique, if you'd like to make a....' No. Answer like a human being you stupid turd. Tell me. Why you wasted my time.

I hung up. I'm a super chill guy but stuff like that helps me to understand why people go postal.