Fatcow: shady host or just incompetent?

Cheat · August 22, 2015, 10:15:00 PM

If you guys don't already know, over a year ago a little while after we got started, Fatcow had an "alleged" DDoS attack directed at us and asked that we move somewhere else, since they couldn't support us. There's a post in News about that if you dig for it. So I immediately got a new host and dumped Fatcow, moving all my hosted sites for clients and personal projects over with Sep7agon and ending renewal options with Fatcow (basically cutting funding and letting the hosting package slowly run out).

Yeah, so that hosting package ran out some time in January or February, but apparently they are not that bright, because this email came in from them yesterday:

TItle: Load/Malware

Hello,

Your account 'mysteriousdevicecom' files were getting too many requests to the server. As a result we have temporarily suspended your website.

Additionally, a scan of your account have detected infected files. We have uploaded a file named scanlog.txt within the stats directory of your website which contains the full list of files.

Please take necessary steps to clean up your account. You can remove the files through the File Manager in the control panel, or through FTP. Please refer the link given below to know - How to Connect using an FTP client:
http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=1393

You can also refer the following link to know - How to navigate File Manager
http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=437

Alternatively, you can go for SiteLock 911 which will help you in removing any existing malware and fix any existing security vulnerabilities. To learn more about SiteLock, please go to: https://www.fatcow.com/product/sitelock If you would like to speak to one of our SiteLock support representatives, you can call at Toll Free: (800) 608-0919, International: (415) 390-2500 .

Also, we have given below some suggestions to safeguard your website:
- generate a strong password combination for account, FTP, database and mailboxes.
- scan local computer with good antivirus, antispyware programs and clean bad programs.
- keep the software up-to-date with vendors/developers, and seek their support/forums for any known vulnerabilities/fixes/workarounds available.

Additionally, if you are using any old scripts in your website, they may enable remote attackers to exploit the outdated code in an effort to alter the contents of a specific file. Once the website is activated, please make sure that all of your scripts and open source applications are of the latest version available and include all available patches to protect against any known vulnerabilities.

To learn more about reasons for account getting hacked and the ways to prevent it, please visit the knowledge base link: http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=2324#Nugget_5264 .

Once action has been taken, please reply to this email and we will review the account.

Sincerely,

Chanchalakshi P
Security Specialist

I did check one of my old domains that I never transferred over, and it's displaying that "disabled" page Sep7agon got when it went down the first time.

Basically this host is so dumb that they've been hosting a bunch of unused and unresolved websites for half a year without a single form of payment on my end. I think we made a wise choice in GTFO of there, mates.

Black Phillip · August 22, 2015, 10:16:29 PM

Like I give a fuck.

True Turquoise · August 22, 2015, 10:17:19 PM

Yee boi

Naru · August 22, 2015, 10:20:48 PM

LOL
O
L

Turkey · August 22, 2015, 10:22:41 PM

Damn, you could've been freeloading this whole time.

Septy · August 22, 2015, 10:22:41 PM

Bunch of morons

Thun · August 22, 2015, 10:24:05 PM

comedy gold

True Turquoise · August 22, 2015, 10:25:41 PM

Also, shady.

Cheat · August 22, 2015, 10:26:25 PM

Quote from: HurtfulTurkey on August 22, 2015, 10:22:41 PM

Damn, you could've been freeloading this whole time.

Yeah, but I've gotten messages about this "malware" from them before and after having Bluehost for a year, I'm fairly certain it's either bullshit or they have extremely lacking security on their servers, as I've not had one malware incident since switching and I use basically the same site/forum software I did on the old host.

That, and they actually asked Sep7agon to leave, so we wouldn't have been able to use it anyway.

Я люблю наркотики · August 22, 2015, 10:26:44 PM

Jocephalopod · August 22, 2015, 10:27:06 PM

Quote

Sincerely,

Chanchalakshi P

You're already fucked

Cheat · August 22, 2015, 10:27:48 PM

Quote from: Jocephalopod on August 22, 2015, 10:27:06 PM

Quote
Sincerely,

Chanchalakshi P

You're already fucked

I cringed at that too.

Mat Cauthon · August 23, 2015, 06:10:01 AM

If they were still getting money off of you, then it would be shady.
If they were actually hosting null webpages without payment, then it's incompetence.

Sandtrap · August 23, 2015, 12:53:09 PM

Quote from: HurtfulTurkey on August 22, 2015, 10:22:41 PM

Damn, you could've been freeloading this whole time.

Could've been freeloading a consistently downed website more like.

BaconShelf · August 23, 2015, 12:56:12 PM

quality ~~microsoft~~ fatcow product, guys

gats · August 23, 2015, 12:57:35 PM

yeah this just proves that you really are a jew